There is an important survey that our friends at the Michigan Public Service Commission (MPSC) have asked us to share with our members.
The MPSC is the agency designated to implement Public Act 480 of 2006, the Uniform Video Services Local Franchise Act. Pursuant to Section 12(2) of the Act, the MPSC shall file an annual report to the Governor and Legislature that includes information on the status of video service competition in Michigan.
To assist MPSC staff with gathering information for the report, local communities are asked to complete an electronic survey, which is located at michigan.gov/mpsc beginning October 17, 2022. Responses to the survey are due by November 14, 2022. Please note that the survey will not be available on the website after November 14, 2022. You may find the survey by following these steps:
- Go to michigan.gov/mpsc and click on “Regulatory Information” at the top of the page.
- Next, scroll down and click on “Telecommunications” at the bottom.
- Lastly, click on “Video/Cable Regulatory Information” and you will find the survey under the “Provider & Franchise Entity Information” category.
The survey is quick and easy and should take only a few minutes of your time. It is important that MPSC Staff receives feedback from franchise entities. Your feedback will help to provide MPSC Staff with a better insight of the video/cable issues that may be occurring in your community. While MPSC staff cannot provide you with answers to the survey questions, please contact staff if you require clarification regarding the questions being asked.
In addition to the survey, please view two Consumer Tips documents that provide information regarding filing a video/cable complaint with the MPSC. One is relevant to customers (click here), the other to a municipality (click here). MPSC also encourages community officials to share this information with their residents.
You may also find the complaint information online at michigan.gov/mpsc by clicking the “Consumer Information” link at the top of the page. You may consider posting the MPSC contact information and/or a link of our Consumer Tips to your community’s webpage. accordance with PA 480 of 2006, the Uniform Video Services Local Franchise Act, the Michigan Public Service Commission is soliciting feedback in its annual franchise survey.
The Michigan Municipal League is encouraging our members to participate.